Privacy Policy | MHWB Network Academy

1. Who we are

This website is operated by MHWB Academy trading as MHWB Network Academy ("we", "our", "us"). Our contact email is hello@mhwbnetworkacademy.com.

2. Data Protection Registration

MHWB Academy trading as MHWB Network Academy is registered with the Information Commissioner's Office (ICO) as a data controller.

Registration reference: ZC137386
Date registered: 01 May 2026
Registration expires: 30 April 2027

You can verify this registration at ico.org.uk/ESDWebPages/Entry/ZC137386.

3. What data we collect

We may collect the following personal data:

Contact information: name, email address, role, and organisation, when you submit an enquiry via our contact form.
Newsletter subscription: your email address when you subscribe to our newsletter.
Account data: email address and password when you create a learner account.
Purchase data: transaction details (processed by Stripe — we do not store card data).
Usage data: course progress, lesson completion records.

4. How we use your data

We use your data to:

Respond to your enquiries
Send newsletters you have subscribed to (you may unsubscribe at any time)
Provide access to purchased courses
Process payments via Stripe
Improve our services

5. Legal basis for processing (UK GDPR)

We process your personal data on the following legal bases:

Contractual necessity: to fulfil course purchases and provide access to services.
Legitimate interests: to respond to enquiries.
Consent: for newsletter subscriptions.

6. Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiries are retained for up to 2 years. Course access records are retained for as long as your account is active.

7. Third-party services

We use the following third-party services:

Supabase: database and authentication (EU/UK data region)
Stripe: payment processing
Resend: transactional email delivery
Vercel: website hosting

Each of these providers has their own privacy policy and GDPR compliance measures.

8. Your rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing
Withdraw consent (where consent is the legal basis)
Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please contact us at hello@mhwbnetworkacademy.com.

9. Cookies

This website uses essential cookies required for authentication and site functionality. We do not use advertising or tracking cookies.

10. Changes to this policy

We may update this policy from time to time. The current version is always available at https://mhwbnetworkacademy.com/privacy.